Chatbot Experience Hub

Build smarter conversations that drive engagement, get and keep customers, and deliver value - faster.

This knowledge hub gives you tools and insights to design, build, and scale chatbot experiences with real impact. Whether you’re just exploring or ready to launch, we’ve got you covered.

Expert Insights

Stay ahead with sharp insights from conversational experts.

Webinars and sitdowns

Video-format, laidback and content-rich talks about the future of chat experience and conversational AI.

Deep Insights Overview

The results of all our deep thinking, sitdown sessions and webinars.

Beyond FAQs: What it takes to build a Chatbot that actually Wows

The main takeaways from these two chatbot nerds.

Designing chatbots that actually help: Lessons from the frontlines of Conversational UX

Key takeaways from when CX takes the centre stage between 2 conversational experts.

AI ethics and chatbot reality: what every leader should know

A candid and thought-provoking conversation between a university professor and a dreamy entrepreneur.

David Martens, Kristof Pelckmans, Deevid De Meyer Panel 2.jpg

The Future of AI

6 learnings from our expert panel

Webinars and sitdowns

Video-format, laidback and content-rich talks about the future of chat experience and conversational AI.

How to design smart and empathetic chatbot experiences with AI

[Videocast] A CX-centric chat between Marjorie Allen, Head of Creative and CX at Campfire AI, and Michiel Baets, Partner at Seven Beaufort and Product Owner Chat at Brussels Airport.

How to turn your chatbot into a brand experience driver

[Videocast] Toby Moors from Loop Earplugs and our Michiel Baets sit down to discuss the tea.

How to design responsible AI and chatbot strategies

[Videocast] David Martens, professor responsible AI, and our Michiel Baets sit down to discuss the flipside of the new technological revolution.

Innovation within customer service: can a chatbot become a value-creating tool?

[Webinar] Review the key learnings of our webinar discussing the future of chatbots with industry experts Niels Bex (KBC), Ellen Van Caillie (Eneco), Daan Decat & Michiel Baets (Brussels Airport).