We at Seven Beaufort want to thank you for the awesome projects and trust in the past year. It's been truly great to work with you and your amazing people.
Let us take some time to look back to 2023 where – together – we:
Focused on the UCBCares call flow
By identifying pain points during the call journey
While increasing stakeholder awareness across the business
By taking the initiative on leveraging data to improve and monitor the call flow in the future
Leveraged LINK
By listening to UCBCares agents’ needs and challenges they face on a daily basis
By taking their feedback close to our hearts to revamp the encoding flow
By immersing them in a series of training sessions to increase adoption
Have taken compliance very seriously
By start building towards an optimized quality control process, using better documentation and a clear view on the performance on compliance with the compliance dashboard.
By exploring GenAI, where – together with IT – our shared efforts contribute to the path towards a better compliance and more efficient monitoring.
Have started to provide UCB insights on customer interactions
By unlocking the potential of valuable data coming from customer questions
While connecting with different departments to collaborate
And working towards actions and impact together with PVUs
Visited the Braine Campus where we
Met with UCB colleagues from multiple departments
Have seen how products are labelled, packaged and sent for worldwide distribution
Have been introduced into the world of research by seeing how scientists work on drug discovery
And who knows what 2024 will add to this amazing list?
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