EOY 2023 Eneco

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Season's Greetings,
Eneco

We at Seven Beaufort want to thank you for the awesome projects and trust in the past year. It's been truly great to work with you and your amazing people.

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Some highlights of what our consultant Olivier did together with the Projects Team at Eneco.

Taking a look at the Rectification Process together with several business specialists and flipping it upside down, inside-out and front to back. This to make it smart and self-service for customers.
Supported the go-live of the BBP campaign with extensive scenario testing.
Continuously supporting Customer Relations with case analysis.
Supporting several team members with Miro and workshop wizardry 🪄 Workshops, post-its, and "alcoolstiften" are Olivier's professional love language!
Supporting the setup of the Customer Engagement workstream for Atlas.

Talking about the Customer Engagement vision for Atlas, the future of Eneco.

Olivier's working together with the business experts to define the future features and capabilities of the MyZone, eneco.be, App and Chatbot.
Supporting the Customer Engagement team with mapping out the Acceptance Criteria and prioritisations.
To be continued, undoubtedly!

Our consultant Astrid inspired the Contact Reduction Rate track.

She analyzed and benchmarked the customer service strategy of our main competitors in Belgium.
She researched and listed best practices for customer service across different industries.
She listed inspiration & success cases of contact rate reduction programs of large corporates in the past.
She delivered a great presentation to Nico, Matthias & Inge to take this to the next level.