Researched the VR/AR market opportunities in household care to guarantee more safe workplaces, and developed a list of new app features for the Helan Heroes & Helan Huishoudhulp app.

Designed a household robot rental service to help people in the waiting list of Helan Huishoudhulp, we will be launching a test pilot beginning of next year!

Researched market opportunities for Helan in the context of elderly coping with loneliness, conducted +-40 face to face interviews with potential customers and reached +- 200 people with deep-dive surveys to capture the essence and root causes of the problem.

Developed a long list of innovation ideas for Helan based on profound research on pain points of elderly struggling with loneliness, which can be tested later in virtual and real-life settings.

Secured a successful business migration of the ex-Opi Atlassian suite Jira & Confluence leading to improved collaboration between business and IT, more security and reduced license fees. Coordinated 3 acceptance test cycles, whilst aligning with 15+ business stakeholders and the IT team.

Contributed to business the roll out of a mobile security policy making sure Helan data is more protected on mobile personal devices.

Contributed in a new server migration of all HR payroll related applications by mapping all business dependencies and protocols between the different data flows.

Facilitated trainings and developed training materials for different types of users for the new facility management system.

Conducted multiple as-is assessments of different business processes such as Red Button service desk, use of Jira and Confluence as a base for improvement and increased user adoption of digital tools in the workplace.

Performed a total cost of ownership assessment of various applications in order to obtain cost synergies and risk reduction